Truly effective leaders possess skills and a particular service-mindset that enables them to focus more on how to assist and engage those around them. At Perim Consulting, we help leaders learn powerful influencing skills that help them transition from the “typical” managerial mindset in the left column, to the uncommonly effective–and more collaborative–one on the right:
FROM
TO
“You need to…”
“How should we approach this?”
“Based on your concern, here’s what you should do…”
“How can I help?”
“I hear what you’re saying, however…”
“And, so for you…..”
(re-state Other’s view/position—
then: Silence! No fixing/resolving yet. Give Other more time and space.)
